Working Student Customer Success – Enterprise Support (m/f/d)

• First point of contact: You are the voice of foodforecast for our largest customers. You resolve most tickets yourself - quickly, accurately and in a tone that suits enterprise clients.
• Detective work: You ask the right questions, narrow down issues and solve them. When a case is bigger, you hand it over to Customer Success or Product so well prepared that no one needs to follow up.
• Reliability: You meet our response times and document every case so the team can pick it up seamlessly.
• Impact beyond the ticket: You spot patterns in customer requests and turn them into text templates, help articles and product ideas that go straight to our product team.

What you need to bring

• You are enrolled at a university and can work 15-20 hours a week alongside your studies.
• German at C1 level: you write to our customers in German every day.
• English at B2 level: you handle English requests and documentation with confidence.
• You explain things simply and stay friendly and clear, even when the answer isn’t the one the customer hoped for.
• You want to know why something isn’t working - and you stick with it until you find out.
• You keep track of several open tickets at once and stay calm with demanding customers.
• You enjoy getting to grips with new software and take initiative.

• Experience with a ticketing system.
• Experience in customer service or support, also from a part-time job.
• Interest in food retail, bakery or food service.

• At our fast-growing company with a real purpose, exciting and responsible tasks are waiting for you.
• Your work truly matters here: together, we make sure less food ends up in the bin.
• Growing with us means excellent development opportunities and a genuine start-up feeling in a dynamic team.
• Flexible working hours, the option to work from home and plenty of understanding for parents are a given for us.
• Your own projects are in your hands, and we give you the freedom to actively shape them.
• As a close-knit team of great, motivated people, we trust each other and want to achieve big things together.