- Independent management of a customer base and support for customer projects.
- Onboarding new customers and building trusting customer relationships.
- Competently answering customer questions about our product by phone, email, and video call.
- Working closely with colleagues in the marketing/sales department.
- Identifying potential for optimization through regular analysis of customer requirements and usage.
- Regular communication with customers to strengthen long-term customer loyalty.
- Ensuring high customer satisfaction through proactive communication and solution-oriented support.
Customer Success Consultant (m/w/x) for the dutch market
Amsterdam, Aachen, Berlin, Köln, Maastricht, Remote, Utrecht
Full-time
Permanent employee
Your mission
Your profile
- Completed commercial apprenticeship, a university degree, or comparable qualifications.
- You have strong communication skills and a good feel for language.
- You are fluent in Dutch (minimum C1/C2 level) and have excellent command of English, both written and spoken.
- You are service-oriented, confident in presentations, and have a confident, competent manner.
- You are a true team player and enjoy getting stuck in.
- You want to make a difference and work in a goal- and results-oriented manner as well as responsibly.
- You have a high degree of initiative, resilience, and flexibility.
- You are open-minded, empathetic, and quick on the uptake.
- Confident use of MS Office, CRM, and ticket systems rounds out your profile.
Why us?
- Exciting and responsible tasks in a fast-growing, innovative company with a clear mission.
- The opportunity for meaningful and future-oriented work—work with us to ensure that less food ends up in the trash.
- Excellent development opportunities and a start-up environment within a dynamic, multidisciplinary team.
- Flexible working hours, remote work and a family-friendly work environment.
- Responsibility for your own projects and freedom to actively contribute.
- A family atmosphere with many great and motivated people who trust each other and want to achieve a lot together.
- The position can be filled on a full-time or part-time basis to offer flexibility for different life and family situations.
- Location: Remote or at our CoWorking location in Amsterdam
About us
We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.